Refund and Cancellation Policy
Effective Date: 14 feburary 2025

1. Subscription and Purchases
Gemplex offers digital content and subscription-based services. All purchases made through the Apple App Store are processed by Apple, and refunds are subject to Apple’s policies. We do not have direct control over refunds or cancellations for purchases made via Apple’s platform.

2. Cancellation of Subscription
You can cancel your Gemplex subscription at any time through your Apple ID settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing cycle.
• You will not be charged for the next renewal.
• No partial or prorated refunds will be issued for the remaining subscription period.

3. Refund Policy
Refunds for purchases made via the Apple App Store must be requested directly from Apple. To request a refund:

1. Open the Settings app on your iOS device.
2. Tap your Apple ID (your name at the top of the screen).
3. Select Media & Purchases > View Account.
4. Tap Purchase History and find the relevant transaction.
5. Select Report a Problem and follow the prompts to request a refund.

Apple reviews refund requests on a case-by-case basis in accordance with their policies.

4. Refund Eligibility
Refunds may be granted under certain circumstances, such as:

• Unauthorized transactions.
• Technical issues preventing access to purchased content.
• Accidental purchases (subject to Apple’s approval).
• Other cases as determined by Apple’s refund policies.

5. Contact Support
If you have any questions regarding refunds or cancellations, you may contact Gemplex at gemplex2k24@gmail.com for guidance. However, all refund requests for Apple App Store purchases must be directed to Apple.

6. Changes to this Policy
Gemplex reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting within the app or on our website.

For further details on Apple’s refund policies, visit Apple’s official support page: https://support.apple.com/billing.